SHIPPING / PICK UP INFO
Once we receive your order, you should receive an email confirming the order. If you don't receive this please touch base.
Once your order is confirmed please allow 7-10 business days for your item to be made and delivered.
if you require an item in a shorter time frame, we will always do our best to accommodate. Please touch base and we will see what we can do.
(Pick up may also be an option refer to the section below)
We always do our best to get all orders out as quickly as possible.
At any time, we have a number of orders in the queue so it may be a few days before we begin your order. This is due to the fact that our items are very customised and not packed from the shelf.
If your order was going to be longer for any unforeseen reason, we would touch base with you as soon as possible to find an agreeable solution.
Once packed and you will receive the courier tracking information for you order.
Under normal circumstances the courier usually delivers items in a track pack overnight, but this may in some cases be 2-3 days.
Occasionally there are un-desirable delays due to weather or the couriers internal issues that are outside our control.
Larger items and inter-island deliveries can be 3 business days.
and obviously rural can be an additional couple of days.
If you are concerned about the ETA, or delivery please in the first instance contact the courier company, but we are always here to offer support where needed.
We take care to package items well and protect them as much as possible, if you happen to receive your item damaged in transit, please let us know as soon as possible, with any relevant photos and please retain the packaging.
if you have any questions or concerns please feel free to contact us.
best times are between 8.30am and 5pm Mon to Fri.
But we do our best to respond outside these times where possible.
All our contact details are at the bottom of page
or on our CONTACT PAGE
PICKING UP YOUR ORDER
Because we are a small family business, and are workshop based.
we don't have a retail shop or showroom.
And while we are always more than happy for you to pop in to discuss an order or ideas for a product, we don't have a retail space as such to browse product, and only have minimal samples on hand.
We are always happy to arrange for urgent pick ups on time sensitive items. or Pick ups of larger items. Just get in touch so we can make a time or arrangement to suit.
We offer this service by appointment so we can manage the business and our time well, but also so we are able to give you our full attention when you do visit.
We love catching up with our customers, and many over the years have become good friends and we enjoy the chats and visits.
The appointment system just helps us to manage this well and give you our best service.
As we are it... we do the admin, the cleaning, the paperwork, the making, the designing, the packing, the maintenance and everything in between it can get very busy in our neck of the woods.
We do ask if you make an appointment that you try to keep it.
We completely understand things pop up and that means juggling and are happy to work around things. But if you are un-able to make the time, please let us know and we can organise an alternative for you.
Our normal available hours are 8.30am-5pm Monday to Fri
outside this on a case-by-case basis, as needs be.
Weekends we monitor our messaging and do our best to reply, but we generally try to keep the weekends clear for chores / more work/ and family.
Sunday especially is our day out, working really hard long hours we put this aside to focus on family.
It's about finding the right balance, being there for our customers and going the extra mile where we can. While still making sure that we balance time with the kids, and all the other things we have to take care of each day.
We appreciate your support and always happy to help
Tracy & Phill
OPENING HOURS
8.30am-5pm Monday - Friday
Available for visit or pickup by appointment.
